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Civility In The Workplace
Course Information
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on fundamental social values that directly impact the bottom line.
This workshop introduces the concept of civility to address the growing problem of incivility in the work setting. Its importance to a company, as well as its typical causes and effects. Skills are needed to practice civil behavior effectively. The different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
plan of action
Workshop Objectives
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette.
- Learn the basic styles of conflict resolution.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution.
- Understand the different elements of effective communication.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can help when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.