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Handling a Challenging Customer
Course Information
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be demanding, they can be dealt with effectively and adequately with the proper training, skills, and knowledge. With a positive attitude, your employee can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.
With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to hostile customers and leave the customer satisfied and as a returning customer.
plan of action
Workshop Objectives
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances